How to Make a Complaint about A Taxi or Taxi Driver?
If you suspect a vehicle is unlicensed or the behavior of a taxi driver is inappropriate, report it immediately. In the case of a criminal act, contact the Northern Ireland Police Service (PSNI). Call 999 if you are in an emergency. Do you know How to Make a Complaint about A Taxi or Taxi Driver? We offer a our minicabs to a variety of areas to choose from, including:
Many taxi companies are operating in the UK. A taxicab is a “small public service vehicle” called an SPSV. Several rules and regulations apply to taxi drivers and cars in SPSVs. A license is required before driving a taxi or working for a taxi company. You have the right to book a cab or taxi according to your desires. If you are unsatisfied with taxis, fares, or services provided by a taxi driver or their service, you can make a complaint. But how do you file a complaint, and what should you know before you do so? No worries, we have you covered. This guide will explain how to file a complaint about a taxi if you are not satisfied with their service.
What Should You Know Before Filing a Complaint?
When you reserve a taxi or a private hire car through a dispatch operator, it is best to inform the dispatch operator of the inconvenience first. Whenever you are not satisfied with their response, you should take your issue to the National Transport Authority (NTA).
A complaint can be made to the National Transport Authority under Section 64 of the Taxi Regulation Act 2013. A list of which includes:
- Vehicle condition (i.e., cleanliness, roadworthiness, seat belt malfunction)
- Driver behaviour
- Excessive charges
- Booking-related issues
- Advertisements displayed on taxis
If you would like to file an objection, call or go online to the NTA information line at 0818 064 000. Remember to provide every piece of information together.
When should I contact the licensing agency to file a complaint?
A complaint can also be made to a licensing agency, which will investigate further. If you would like your complaint to be investigated fully, it is necessary to provide a written account of the events (letter or email). You can send complaints to email@example.com. Licensing management can investigate complaints regarding:
- Refusal to hire
- A rude driver or operator
- Abusive language
- A dirty or untidy vehicle
- An interior decor element related to safety, such as tires, a nonfunctional seatbelt
- Overcharging of fares
- Long and unfamiliar routes are used for journeys
Is there any information I need to provide or How to Make a Complaint about A Taxi or Taxi Driver?
You should note down the following information if you have a complaint about a taxi or taxi driver:
- Number plate or registration of the vehicle
- Number of driver’s licenses or badge
- A description of the vehicle
- Additional passenger details (if any)
- Date, time, and location
- Details about your trip
- A copy of your booking slip (if you have any)
- Your contact info
After filing a complaint, what will happen & How to Make a Complaint about A Taxi or Taxi Driver?
Upon filing a complaint, it will be assigned to the appropriate department. Inquiries will be initiated regarding taxi companies and taxi drivers. The processing of your complaint will take some time. A legal authority will inform you as soon as possible.
The outcome of a complaint would be determined in several ways
- There is no need for further action
- Management was issued a warning letter with guidance
- Court proceedings are underway regarding the complaint you have filed
There must be a reason and evidence for filing a complaint. In the event that you are summoned to court, you must be prepared. If you have any questions regarding filing a complaint, don’t hesitate to get in touch with your local authority – the Passenger Transport Licensing Division of the Driver and Vehicle Agency (DVA).
With reliable cars and fully-trained drivers, you can be sure of a quality service whenever you book with Epsom & Ewell Cars.
Our state-of-the-art booking system, which works online and through the app, makes our service fast and reliable every time.
Our drivers have spent decades in the industry, and are trained to the highest of standards to ensure your safety and comfort.